What we do
Service Strategy
Defining the overall strategy for IT services, including understanding the organization’s objectives and customer needs, and deciding which services to offer and how to deliver them.
Service Design
Designing IT services to meet customer requirements, including creating service specifications, designing supporting processes, and defining service level agreements
Service Transition
Implementing and deploying new or modified services, ensuring they are properly integrated into the IT infrastructure and meet the desired performance and quality standards.
Service Operation
Managing the day-to-day delivery of IT services, including incident and problem management, request fulfillment, and monitoring and control of IT infrastructure and applications.
And more...
- ITIL (Information Technology Infrastructure Library):
A comprehensive set of best practices for IT service management that covers all aspects of ITSM, from strategy and design to operation and improvement. ITIL provides a structured approach to ITSM, with a focus on delivering value to customers and continually improving service quality. - COBIT (Control Objectives for Information and Related Technologies):
A framework for IT governance and management that helps organizations align their IT processes with business objectives, manage risks, and optimize the use of IT resources. - ISO/IEC 20000:
An international standard for IT service management that specifies the requirements for an organization to effectively plan, establish, implement, operate, monitor, review, maintain, and improve an ITSM system. - Six Sigma: A data-driven methodology for process improvement that can be applied to ITSM to help organizations identify and eliminate the root causes of service-related problems and defects.