What we do
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Service Strategy
Defining the overall strategy for IT services, including understanding the organization’s objectives and customer needs, and deciding which services to offer and how to deliver them.
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Service Design
Designing IT services to meet customer requirements, including creating service specifications, designing supporting processes, and defining service level agreements
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Service Transition
Implementing and deploying new or modified services, ensuring they are properly integrated into the IT infrastructure and meet the desired performance and quality standards.
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Service Operation
Managing the day-to-day delivery of IT services, including incident and problem management, request fulfillment, and monitoring and control of IT infrastructure and applications.
And more...
- ITIL (Information Technology Infrastructure Library):
A comprehensive set of best practices for IT service management that covers all aspects of ITSM, from strategy and design to operation and improvement. ITIL provides a structured approach to ITSM, with a focus on delivering value to customers and continually improving service quality. - COBIT (Control Objectives for Information and Related Technologies):
A framework for IT governance and management that helps organizations align their IT processes with business objectives, manage risks, and optimize the use of IT resources. - ISO/IEC 20000:
An international standard for IT service management that specifies the requirements for an organization to effectively plan, establish, implement, operate, monitor, review, maintain, and improve an ITSM system. - Six Sigma: A data-driven methodology for process improvement that can be applied to ITSM to help organizations identify and eliminate the root causes of service-related problems and defects.